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SHIPPING & RETURNS

Shipping Policy

Thank you for choosing Styletex. We aim to provide you with a smooth and hassle-free shopping experience, including reliable shipping services. Please review our shipping policy below:
 

  1. Order Processing:

    • Upon receiving an order for clothing items, the order is processed by our fulfillment team.

    • The items are carefully picked from our inventory to fulfill the order.

  2. Quality Check:

    • Before packaging, each clothing item undergoes a thorough quality check to ensure it meets our standards.

    • We inspect for defects, damages, or any discrepancies in size, color, or style.

  3. Packaging:

    • Once the quality check is complete, the clothing items are neatly folded or hung and placed into appropriate packaging materials.

    • We use eco-friendly packaging whenever possible to minimize environmental impact.

  4. Shipping Label Generation:

    • A shipping label is generated for the package, including the recipient's address and any special shipping instructions.

    • The shipping label is affixed to the package securely.

  5. Shipping Method Selection:

    • We offer various shipping methods to accommodate different delivery preferences and timelines.

    • Customers can choose standard shipping, express shipping, or any other available options at checkout.

  6. Carrier Pickup or Drop-off:

    • Once packaged and labeled, the clothing items are ready for shipment.

    • Depending on the shipping method selected, the package is either picked up by the designated carrier from our facility or dropped off at a shipping location.

  7. Tracking Information:

    • After the package is handed over to the carrier, a tracking number is generated and provided to the customer via email.

    • Customers can track the status of their shipment online to monitor its progress and estimated delivery date.

  8. Delivery:

    • The carrier transports the package to its destination address according to the selected shipping method.

    • Upon delivery, the recipient signs for the package if required, or it may be left at the doorstep based on delivery instructions.

  9. Customer Support:

    • Our customer support team is available to assist customers with any questions or concerns regarding their shipment.

    • In the rare event of a shipping issue or delay, we work diligently to resolve the issue and ensure customer satisfaction.

  10. Feedback and Follow-up:

    • After delivery, we may follow up with customers to gather feedback on their shipping experience and overall satisfaction with their purchase.

    • Feedback helps us improve our shipping processes and enhance the overall customer experience.

By following this shipping process, we aim to ensure that our customers receive their clothing items in a timely manner and in excellent condition, providing a seamless shopping experience from order placement to delivery.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer hassle-free returns and exchanges within 3 days of the original purchase date. Please review the following guidelines for returning or exchanging items:

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1. Eligibility:

  • To be eligible for a return or exchange, items must be unused, unworn, and in the same condition as when you received them.

  • Items must also be in their original packaging with all tags and labels attached.

2. Exclusions:

  • Certain items are not eligible for return or exchange, including:

    • Items marked as final sale.

    • Personalized or customized items.

    • Undergarments or swimwear (for hygiene reasons).

3. How to Initiate a Return or Exchange:

  • To initiate a return or exchange, please contact our customer service team at [customer service email or phone number] within the specified return period.

  • Provide your order number and details of the item(s) you wish to return or exchange.

  • Our customer service team will guide you through the return or exchange process and provide you with a return shipping label (if applicable).

4. Return Shipping:

  • If the return is due to a defect in the product or an error on our part, we will provide a prepaid return shipping label.

  • For all other returns or exchanges, the cost of return shipping will be the responsibility of the customer.

5. Refunds and Exchanges:

  • Once we receive your returned item(s) and inspect them for eligibility, we will process your refund or exchange.

  • Refunds will be issued to the original method of payment within 5-7 business days of receiving the returned item(s).

  • Exchanges will be processed based on product availability. If the desired exchange item is not available, we will issue a refund instead.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately upon receipt. We will work with you to resolve the issue as quickly as possible.

7. International Returns:

  • For international returns or exchanges, please contact our customer service team for assistance. Additional shipping fees may apply.

8. Contact Us:

  • If you have any questions or concerns regarding our return and exchange policy, please don't hesitate to contact our customer service team at inquiry@styletexcorp.net or +632 8521 1364.

 

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